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Privacy Policy

Last Updated: September 2, 2022

TutorX places a high priority on protecting your privacy. This privacy policy was created to demonstrate our commitment to letting users like you know what information we collect, as well as why, when, and how we collect it. If you do not agree with this policy, refrain from submitting or responding to any forms on our website or using any of our Services. If you have any questions or concerns, please either email us at tutorx.us@gmail.com, use the contact form, or direct message us through Instagram for more.

Summary of Key Points

This summary relays the key points of our privacy policy. For more specific details, visit the table of contents below.

What personal information do we process? When you visit our website and/or use our Services, we may process information on how you have used our site. When you submit any of the forms on our website, we may also collect personal information. When we create profiles for tutors, we may also ask for personal information that may be sensitive. For more details on why and how we collect this information, please visit the table of contents below.

Do we process any sensitive personal information? We may process sensitive personal information when necessary but with your consent when you submit any forms on our website or when we set up a tutor’s profile.

Do we receive any information from third-parties? No, we do not receive any information from third-parties.

How do we process your information? We process your information to improve and administer our Services and communicate with you for fraud prevention and other security issues. We only process your information when we have a valid reason to do so.

When do we share your information? We share information in specific situations with specific third parties. Go to number four in the table of contents below for more information.

How do we keep your information safe? We ensure that your information is safe from breach of security by refraining from sharing it with third parties, with the exception of what is mentioned in number four of the table of contents. However, electronic transmissions over the internet can never be 100% secure, so we cannot guarantee that unauthorized third parties will not be able to breach your security.

What are your rights? Your rights vary from where you are located. Depending on your location, different privacy laws are in place regarding your personal information and privacy. See number eight in the table of contents for more.

How do you exercise your rights? By filling out this request form, we can send a copy of the information we have collected to you through email. If you would like to have your information deleted, you may also fill out the same request form.

Table of Contents

  1. What Information Do We Collect?
  2. How Do We Process Your Information?
  3. What Legal Bases Do We Rely On To Process Your Information?
  4. When and with Whom Do We Share Your Personal Information
  5. Is Your Information Transferred Internationally?
  6. How Long Do We Keep Your Information?
  7. How Do We Keep Your Information Safe?
  8. What Are Your Privacy Rights?
  9. Controls for Do-Not-Track Features
  10. Do California Residents Have Specific Privacy Rights?
  11. Do We Make Updates to This Notice?
  12. How Can You Contact Us about This Notice?
  13. How Can You Review, Update, or Delete the Data We Collect From You?

1. What Information Do We Collect?

Personal Information You Disclose to Us

We collect the personal information you willingly disclosed to us when you use any of the forms on our website. These forms include the Contact Us form, the Sign-Up to Be a Tutor, and any of the Schedule a Session With forms.

Personal Information provided by you may include:

  • Names
  • Email addresses
  • Location
  • School
  • Student Data (report cards)
  • Picture

All personal information provided to us must be true and complete, and we must be notified of any changes to this personal info.

Information Automatically Collected

We automatically collect certain information when you visit and use the TutorX website. This information includes your behavior on our site, including how and when you use our website. This information is needed to maintain security, and for our internal analytics purposes.

The information we automatically collect is your log and usage data. This data includes your location (which country you are situated in), the time you spent on our website, when you visited our website, pages viewed, the device being used, and how you arrived at our site.

2. How Do We Process Your Information?

We process your information to provide and improve our Services, to communicate with you, for fraud prevention, and to comply with law. We also process other personal information with your consent.

Why Do We Process Your Information?

We process your information to deliver and facilitate the delivery of services to you. Through our contact us form, we process your information to respond to your inquiries and solve any issues you might have had with our Services. We send emails with the personal information you provided to us about changes to our terms and policies, as well as details of our services. We process your information with your consent for communications with us, the tutors, and/or the tutees. We process your information for you to find a tutor or tutee or to create your profile as a tutor.

3. What Legal Bases Do We Rely On to Process Your Information?

We process your information only when we believe it to be necessary and have a legal reason to do so and to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or fulfill our legitimate business interests.

The following paragraph applies to those located in the EU or UK.

The GDPR (General Data Protection Regulation) and UK GDPR require us to explain the valid legal bases we rely on to process your personal information. We rely on the following legal bases to process your personal info: your consent, legal obligations, and vital interests. 

  • Consent: We process your information if you have given us consent. For more details on how to withdraw your consent, see number nine of the table of contents.
  • Legal Obligations: We may process your information if necessary in compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
  • Vital Interests: We may process your information where we believe it necessary to protect your vital interests or the vital interests of a third party.

The following paragraph applies to those located in Canada.

We may process your information if you have given us permission to use your personal information for a specific purpose, or in situations of implied consent. Visit number 9 of the table of contents to withdraw your consent.

In some cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:

  • If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
  • For investigations and fraud detection and prevention
  • For business transactions if certain conditions are met
  • If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
  • If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
  • If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
  • If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the puposes for which the information was produced

4. When and with Whom Do We Share Your Personal Information

We share your information automatically through a web and mobile analytics application called Google Analytics. For our website hosting, we use WordPress, which automatically shares information about how users use our website. None of the information shared to Google Analytics or WordPress is classified as sensitive information. However, a tutor on our website is required to share their personal information on our website, some of which may be sensitive to the tutor. This information may be displayed, and thus, shared with other third-parties. 

We also may need to share your personal information in a business transfer. We may share or transfer your information in connection with, or during negotiations of, any merger or acquisition of all or a portion of our business to another company.

5. Is Your Information Transferred Internationally?

We may transfer, store, and process your information in countries other than your own. Our servers are mostly located in the United States; however, if you are accessing our Services from outside the U.S. or inside the U.S., please be aware that your information may be shared with third parties in other countries.

If you are a resident in the European Economic Area or the United Kingdom, these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. We will take all necessary measures to protect your personal information in accordance with this privacy notice and applicable law.

6. How Long Do We Keep Your Information?

We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law. We keep your personal information for as long as it is necessary for the purposes set out in this privacy notice. 

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible, then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. How Do We Keep Your Information Safe?

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet can be guaranteed to be 100% secure, so we cannot guarantee that unauthorized third parties will not be able to collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

8. What Are Your Privacy Rights?

In some regions (like the EEA, UK, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure, (iii) to restrict the processing of your personal information, and (iv) if applicable, to data portability. 

If you are located in the EEA or UK, and you believe we are unlawfully processing your personal info, you have the right to complain to your local data protection supervisory authority. You can find their contact details here: https://ec.europa.eu/newsroom/article29/items/612080.

If you are located in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.

Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent by contacting us through the details provided in number twelve of the table of contents. 

However, note that withdrawing your consent will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

If you have questions or comments about your privacy rights, you may email us at tutorx.us@gmail.com or visit the contact us page on our website.

9. Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems and applications have a Do-Not-Tract feature of setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for implementing DNT signals has been finalized. As such, we do not currently respond to any mechanisms that automatically communicates your choice not to be tracked online.

10. Do California Residents Have Specific Privacy Rights?

California Civil Code Section 1798.83 permits California residents to request and obtain information about categories of personal information we disclosed to third parties. If you are a California resident and would like to make such a request, you may submit your request by emailing us at tutorx.us@gmail.com, through Instagram direct messages, or by visiting our Contact Us page. If an authorized agent is exercising your rights on your request, that agent must submit proof that they have been validly authorized to act on your behalf.

If you are under 18 years of age, reside in California, and have a registered account with our Services, you have the right to request removal of unwanted data that you publicly post on our Services. To request removal of such data, please email us at tutorx.us@gmail.com. 

CCPA Privacy Notice

The California Code of Regulations defintes a “resident” as:

  1. Every individual who is in the State of California for other than a temporary or transitory purpose and
  2. Every individual who is domiciled in the State of California and outside of the State of California for a temporary or transitory purpose

All other individuals are defined as “non-residents.”

If the term “resident” applies to you, we must adhere to certain rights and obligations regarding your personal information.

We have collected the following categories of personal information in the past twelve months:

  • Identifiers. Contact details, such as real name, email address, and unique personal identifier are collected
  • Personal Information categories listed under California Customer Records statue. Name, education, employment history, contact information
  • Protected classification characteristics under California or federal law. Gender and date of birth
  • Geolocation data. Device location
  • Education information. Student records and directory information

How do we use and share your personal information?

More information about our data collection and sharing practices are found in this privacy policy. You may contact us by email at tutorx.us@gmail.com, by visiting our Contact Us page, or through Instagram direct messages.

Will your information be shared with anyone else?

We may use your personal information for our own business purposes, such as for undertaking internal research. This is not considered as selling your personal information.

TutorX has not sold any personal information to third parties in the last twelve months. TutorX has disclosed the following categories of information (these categories of information can be found in number four of the table of contents) to third parties.

Your rights to your personal data

  • Right to request deletion of your personal data through this form. If you ask us to delta your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation, or any processing that may be required to protect against illegal activities.
  • Right to be informed. You may request to be informed on whether we collect and use your personal information, the categories of personal information that we collect, the purposes for which the collected personal information is used, whether we sell you personal information to third parties, the categories of personal information that we sold or disclosed for a business purpose, the categories of third parties to whom the personal information was sold or disclosed for a business purpose, and the business or commercial purpose for collecting personal information.
  • Right to Non-Discrimination for the Exercise of Privacy Rights. We will not discriminate against you if you exercise your privacy rights.
  • Verification process. Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These efforts require us to ask you to provide information so that we can match it with information you have previously provided us. Depending on the request you submit, we may ask you to provide certain information so we can match the information you provide with the information we already have on file, or we may contact you through an email you have previously provided to us. We will only use personal information provided in your request to verify your identity or authority to make the request. If we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security purposes. We will delete this additionally provided information as soon as we finish verifying you.
  • You may object to the processing of your personal information
  • You may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the information
  • You can designate an authorized agent to make a request under the CCPA on your behalf; however, we may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf.

To exercise the rights listed above, you can contact us through the Contact Us page on our website, by email at tutorx.us@gmail.com, or by Instagram direct messages.

11. Do We Make Updates to This Notice?

We may update this privacy notice from time to time. The updated version will be effective as soon as it is accessible. If we make large material changes to this privacy notice, we may notify you through email or prominently posting a notice of such changes. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

12. How Can You Contact Us about This Notice?

If you have questions or comments about this notice, you may contact us through Contact Us page on our website, by email at tutorx.us@gmail.com, or by Instagram direct messages.

13. How Can You Review, Update, or Delete the Data We Collect From You?

You have the right to request access to personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please submit a request form by clicking here.

This privacy policy was created with Termly’s Privacy Policy Generator.